Returns or Exchanges – Please contact us before returning any products.
How do I return a damaged/defective item?
If you receive a damaged or defective item in your order, please reach out to our Customer Service team at: https://creativeattribute.com/contact-us/
Please, include a photo of the item. We will do our best to replace the item if still in stock.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order please submit a problem report at: https://creativeattribute.com/contact-us/
Your products are custom-made, we fulfill the product only when an order has been made. Therefore Creative Attribute only offers refunds for damaged or mislabeled products, not for buyer’s remorse.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you (if and as applicable).
If you haven’t registered an account on creativeattribute.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping.
Creative Attribute does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- The supply of goods that are made to the consumer’s specifications or are clearly personalized.
Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
Therefore Creative Attribute reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
All refunds are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund if it does not meet the conditions of our return policy.
To make a return, please email us at: firstname.lastname@example.org